Return Policy

Return Period

Due to the custom nature of our restoration services, completed work cannot be returned in the traditional sense. However, if you are not satisfied with the quality of our work, please contact us within 14 days of receiving your restored furniture to discuss potential remedies.

For uncompleted services or materials not yet used, you may cancel your order within 48 hours of placing it for a full refund, provided work has not yet begun.

Return Conditions

If you have concerns about completed restoration work, the following conditions apply:

• You must contact us within 14 days of receiving your restored furniture
• The furniture must not have been damaged after restoration was completed
• You must provide photos and a detailed description of the issue
• We will assess the situation and determine an appropriate resolution
• Resolution may include additional work at no charge, partial refund, or other mutually agreed-upon solutions

Cost of Return Shipping

If return or rework is necessary due to our error or quality issues, we will cover all associated shipping and transportation costs. If you request a return or cancellation for reasons other than quality issues, you will be responsible for any shipping costs incurred.

Return Process

To initiate a return or address quality concerns:

1. Contact us within the specified time period
2. Provide your order number and detailed description of the issue
3. Include photographs if applicable
4. Our team will review your request and respond within 5 business days
5. We will work with you to determine the best resolution

Non-Returnable Items

The following items and services are non-returnable:

• Completed restoration work that meets the agreed-upon specifications
• Custom materials ordered specifically for your project
• Services that have been fully completed and delivered
• Work that has been damaged due to customer negligence or misuse

General Legal Requirements

This policy complies with applicable consumer protection laws. Your statutory rights are not affected by this policy. If you are located in a jurisdiction with mandatory return rights that differ from this policy, those rights will apply to the extent required by law.

Order Cancellation Policy

You may cancel your order under the following circumstances:

• Before Work Begins: Full refund if cancelled within 48 hours of order placement and before any work has commenced
• After Work Begins: Partial refund may be available based on work completed and materials used. We will provide a detailed breakdown of costs
• Cancellation Fees: If cancellation occurs after materials have been ordered or work has begun, you may be responsible for costs already incurred

To cancel an order, contact us immediately using the contact information provided below.

Refund Procedure

If a refund is approved:

• Refunds will be processed to the original payment method within 10-14 business days
• You will receive email confirmation when the refund has been processed
• Processing times may vary depending on your financial institution
• For partial refunds, the amount will be calculated based on work completed and materials used

Contact Information

For questions about returns, cancellations, or refunds, please contact us:

Dyxvalonieazai
255 Rolling Hills Rd
Salt Lake City, UT 84105
Phone: +1 (347) 720-9135
Email: support@dyxvalonieazai.world

We aim to respond to all inquiries within 2 business days.